![]() Return freight costs are paid by customer if not returned within the 14-day free-of-charge return policy. Used, vintage and ex demo items are subject up to a 10% restocking fee if cancelled before delivery. Avid Pro Audio Community How to Join & Post Community Terms. Please remember it can take some time for your bank or credit card company to process and post the refund too.Ģ0% restocking fee may apply to all returned purchases if they are not returned within 14-day return policy. Pro Tools monthly subscription question Pro Tools. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns of gift cards and workshop participation fees. Along with this change we are also dropping the price of annual Pro Tools Ultimate subscriptions to 599 USD/year to better serve our independent audio post and music production customers. Please get in touch if you have questions or concerns about your specific item. To simplify the Pro Tools product lineup, we are changing the name of Pro Tools Flex back to Pro Tools Ultimate. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as plugins, authentication codes), custom products (such as special orders or personalized items). Pro Tools 12. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, contact us via If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. ![]() ![]() You’ll also need the receipt or proof of purchase. ![]() To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with all original contents of the parcel. I seem to remember a local Avid rep telling me that if you purchase the 'month by month' subscription to Pro Tools, that you can 'suspend' your subscription at any time, and pick it up when you need it again, without penalty, albeit a new iLok license is required. We have a free-of-charge 14-day return policy – you have 14 days after receiving your item to request a return. 12 Months Subscription to Pro Tools Software 12 Months of Avid Pro Tools Upgrades 12 Months of Avid Standard Support for Pro Tools 12 Months of Avid Complete. Monthly subscription Licensing & Accounts. ![]()
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